UX Design

Payments App

This UX design project centered around creating a payments app that prioritized simplicity in design and ease of use for the users. The purpose of the app was to streamline the payment process and make it more accessible for individuals, with a focus on removing any unnecessary steps or confusing elements that may deter or frustrate users.

Design Process

Problem

Traditional payment methods can be time-consuming and complicated, especially when dealing with multiple transactions or vendors. Additionally, many payment apps on the market can be overwhelming with complicated interfaces, causing confusion for users. As a result, there is a need for a simple, user-friendly payment app that streamlines the payment process.

Our goal for this UX design project is to create a payments app that is intuitive, easy to use, and simplifies the payment process for users. We aim to make it easy to manage finances, complete transactions, and access important information quickly.

Goal

Design Process

Explore

Research

Analysis

Design

Testing

1

2

3

4

5

Define Product

User Personas

User Scenarios

Competitor Analysis

Architecture Flowchart

User Journeys

Wireframing

Mockups

Prototyping

A/B Testing

Usability Testing

Define Goals

Define Challenges

Target Users

Here is a list of potential target users for the payments app:

Individuals who pay bills regularly

People who shop online frequently

Freelancers who receive payments from various clients

Small business owners who need to manage payments to vendors or suppliers

Individuals who want to track their transaction history

Anyone who wants to simplify their payment process

People who value a minimalist and user-friendly design in their digital tools

Tech-savvy users who prefer to use mobile apps for financial management.

Proposal

Use clear and concise language throughout the app

Highlight essential information such as transaction history and upcoming payments

Incorporate security features such as two-factor authentication and encryption to ensure the safety of user data

Prioritize simplicity, ease of use, and user satisfaction in the design of the payments app.

Empathy Map

Pains

Gains

What does the user see?

A cluttered and confusing payment interface


Complicated forms and processes to complete a payment


Inconsistent or unclear information about payments

Friends or family members struggling with managing payments


Advertisements for competing payment apps


News stories about data breaches and security concerns

"I want to pay my bills easily and quickly"


"I need to keep track of my payments"


"I don't want to waste time on complicated payment processes"

Frustration with complicated payment processes


Overwhelmed by managing multiple payments


Disconnected from their finances


What does the user hear?

What the user might think?

What the user might feel?

User Empathy

Time-consuming payment process

Simplified payment process

Unclear information about payments

Clear and transparent information about payments

Confusing payment interface

User-friendly interface

Fear of missing payments or deadlines

Peace of mind about not missing payments or deadlines

Difficulty managing multiple payments

Easy management of multiple payments

1

1

4

4

2

2

5

5

3

3

Wireframing

Home Screen

Payment Screen

Final Prototype

Raj Ostawal

Product Designer

If you like what you see,

let's work together

Contact Me